Customer Excellence Workshop
OVERVIEW
This workshop focuses on how to provide customer excellence by re-connecting with our organisations visions, values and purpose. It provides an opportunity to explore and learn techniques to enhance communication, problem solve and deal with difficult situations.
This workshop covers:
Providing Customer Excellence
Communicating Effectively with Our Customers
Moving Forward
Outcomes
• Clearly identify what customer excellence looks like and measure where we are now and where we want to be
• Understanding what being customer-focused means and how to achieve success
• Learn and demonstrate effective communication skills to engage with our customers and provide excellent customer service every time
• Kearn techniques to help manage difficult customer issues and how to avoid them in the first place.