One of the most challenging elements of a people manager is having those difficult conversations. Communication skills are paramount and this highly practical programme will deliver practical tools and techniques to ensure the best possible outcomes for all concerned.
The results from this workshop will be improved assertiveness, self and team management.
CONTENT OVERVIEW
- Communication – breaking it down to key elements for each of the particpants.
- How to ensure managers respond and not react – handling emotions
- Dealing with resistance and objections
- Presenting the data in a clear and concise and easy to follow model
- Practice sessions with feedback
- Creation of a personal action plan to embed the learning.
OUTCOMES
The individuals will leave this highly practical workshop with a number of new skills assisted by proven models to apply in the workplace with immediate effect.