Effective decision making in the workplace and having difficult conversations are key elements of any manager’s or leader’s role. They require self-awareness, confidence and the ability to listen and evaluate varying views to ensure the best possible outcome for all concerned. Handling difficult conversations can help delegates feel more confident and independent.
Content Overview
- Decisions and how they are made
- The colour energies and decision making in th workplace
- Bias and what sways a decision
- Adopting a decision making mindset through the colour model
- Difficult conversation training and managing emotion
- Respond, don’t react
- Objection-handling and creating different thinking
- Conflict – adopting the compassionate enquiry
- Review – personal actions and commmitments.
Outcomes
By the end of this module, teams and leaders will be aware of their own preferred process for making decisions and what might railroad an outcome. They will be confident both in decision making in the workplace and managing conflict.